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Venelium

Terms of Service

The rules for using Venelium: how prepaid billing works, what happens when a balance runs out, and what you may and may not do with a server.

This is a template. Have it reviewed by a lawyer before launch.

1. Agreeing to these terms

These Terms of Service ("Terms") govern your use of the cloud server hosting service operated as Venelium ("we", "us"). By creating an account, adding funds or deploying a server, you agree to these Terms and to our Privacy Policy.

You must be old enough to enter a binding contract where you live. If you use the service for a company or other organization, you confirm that you are allowed to bind it to these Terms.

2. The service

Venelium lets you deploy and manage virtual cloud servers (KVM, with NVMe storage and a dedicated IPv4 address) in the locations shown on our website, and manage them from a web console.

The service is provided on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted or error-free. Plans, locations, images and prices may change. A price change applies to usage after the change and does not alter hours that have already been charged.

3. Your account

  • You are responsible for all activity under your account and for keeping your login details confidential.
  • You must give accurate information and tell us promptly if you suspect that someone else has accessed your account.
  • You choose the root (Linux) or Administrator (Windows) password for each server when you deploy it. We do not store that password and cannot recover it, but you can set a new one with the password reset in the console.

4. Prepaid balance and billing

You pay in advance by adding funds to a prepaid wallet. Top-ups are made through the payment methods listed on our website and are credited to your wallet after we have confirmed your payment. Confirmation is a manual review, so credit is not instant.

  • Usage is charged per started hour at the hourly rate of the plan you chose.
  • Charges for a server in a calendar month are capped at the plan's monthly price.
  • A stopped server still reserves its resources and continues to be charged. Delete a server to stop charges for it.
  • Credit that has been consumed by usage is not refunded. Questions about a payment or an unused balance can be sent to support@veneliumhosting.com.
  • You are responsible for any fees charged by your own bank or payment provider.

5. Suspension and deletion

If your balance does not cover your usage, your servers are suspended. A suspended server is kept for 72 hours. Add funds within that time to keep your servers. When the period ends, the servers are deleted permanently together with their data, and they cannot be recovered.

We may also suspend or terminate an account, with or without notice, if we reasonably believe it breaks these Terms or the law.

6. Acceptable use

You agree not to use the service to:

  • carry out unlawful activity, or host or distribute content that is illegal or infringes other people's rights;
  • send unsolicited bulk email, or run phishing, fraud or scam sites;
  • distribute malware or operate command-and-control infrastructure;
  • attack, scan, probe or disrupt other networks, systems or people, including denial-of-service attacks;
  • harm the platform or other customers, or try to avoid limits or billing.

We may remove content and suspend or delete servers that break these rules, and we may be required to cooperate with the authorities.

7. Your data and your servers

You are responsible for your servers and everything on them, including security updates, configuration and backups of your data. Deleting a server, or reinstalling its operating system, permanently erases its data.

We do not routinely access the contents of your servers. We may do so where needed to operate the service, to investigate abuse or to comply with the law.

8. Referral commission

If we offer a referral program, commission is credited as shown in your console. We may change or end the program at any time, and we may withhold commission that results from abuse or fraud.

9. Support

Support is provided through tickets in the console and by email at support@veneliumhosting.com. We do not guarantee response times.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue or data, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us for the service in the three months before the event that gave rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law.

11. Changes and ending your use

You can stop using the service at any time by deleting your servers. We may update these Terms from time to time by publishing the new version on this page. If you keep using the service after a change, you accept the updated Terms.

12. Contact

Questions about these Terms can be sent to support@veneliumhosting.com.