1. Who we are
Venelium operates a cloud server hosting service. This policy explains what personal information we collect when you use it, why, and what choices you have. You can contact us at support@veneliumhosting.com.
2. Information we collect
- Account details: your name, your email address and your password, which we store only as a salted hash.
- Billing records: your wallet balance, top-up requests, and the usage charges and credits on your account.
- Server details: the servers you create, including their plan, location, image, IP address, status and the actions you take on them.
- Support: tickets and the messages you send us.
- Referral details: your referral code and, where relevant, who referred you or whom you referred.
- Technical and security data: your IP address and request information used to keep the service secure, the time of your last sign-in, and a record of important account actions.
3. What we do not store
The root or Administrator password you choose when you deploy a server is never stored by the platform. It is passed on to set up the server and is not kept by the platform.
4. How we use information
- To create and run your account and the servers you deploy.
- To process top-ups, charge usage and keep your balance accurate.
- To answer support tickets and contact you about your account, such as a suspended server.
- To protect the service, prevent abuse and enforce our Terms of Service.
- To meet legal and accounting obligations.
We do not sell your personal information.
7. How long we keep information
We keep account information while your account is open. Servers and their data are removed when you delete them, or permanently 72 hours after a suspension if the balance is not topped up. We keep billing and security records for as long as we need them for accounting, security and legal reasons.
8. Security
We protect accounts with hashed passwords and secure session cookies, and we limit repeated sign-in attempts. No system is perfectly secure, so please use a strong, unique password and keep your servers updated.
9. Your choices and rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information. To make a request, email support@veneliumhosting.com. We may need to verify your identity first, and some records must be kept for legal reasons.
10. Children
The service is not intended for people under 18, and we do not knowingly collect their information.
11. Changes to this policy
We may update this policy from time to time by publishing the new version on this page. If you keep using the service after a change, you accept the updated policy.
12. Contact
Questions about privacy can be sent to support@veneliumhosting.com.